Privacy Policy

1. Introduction

Kaiya, Inc. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website and transportation services.

2. Information We Collect

We collect information you provide directly to us, such as:

• Booking Information: Name, email address, phone number, pickup and dropoff locations, travel dates and times, and passenger count
• Payment Information: Payment method details processed through secure payment gateways (we do not directly store credit card information)
• Passenger Details: Information about special requests, accessibility needs, and preferences
• Communication Data: Correspondence with us via email, phone, or messaging
• Automatic Information: When you visit our website, we automatically collect information about your device, browser, IP address, and browsing activity through cookies and analytics tools

3. How We Use Your Information

We use the information we collect for the following purposes:

• Confirming and processing your transportation bookings
• Communicating with you about your service (confirmations, reminders, updates)
• Providing customer support and handling inquiries or complaints
• Processing payments and financial transactions
• Improving our services, website, and user experience
• Sending marketing communications (only with your consent)
• Complying with legal obligations and protecting our rights
• Safety and security purposes

4. Data Sharing and Disclosure

• Service Providers: Third parties who assist us in operating our website and providing services (payment processors, insurance providers)
• Legal Requirements: When required by law or to protect our legal rights
• Safety: When necessary to prevent fraud, maintain security, or protect the safety of our passengers and drivers

We ensure that all service providers are contractually bound to protect your information with the same level of confidentiality we maintain.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Booking information is typically retained for at least three years for record-keeping and dispute resolution purposes. You may request deletion of your information at any time by contacting us.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies allow us to:

• Remember your preferences
• Analyze website traffic and user behavior
• Improve website functionality
• Provide personalized content

You can control cookie settings through your browser. However, disabling cookies may affect the functionality of our website.

7. Security

Kaiya implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. We use:

• Secure HTTPS encryption for data transmission
• Secure payment gateways for financial transactions
• Access controls to limit who can view your information
• Regular security assessments and updates

While we strive to protect your information, no system is completely secure. Please report any security concerns to us immediately.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request corrections to inaccurate information
• Right to Deletion: Request deletion of your information
• Right to Opt-Out: Unsubscribe from marketing communications
• Right to Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's access to our services.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on this page with an updated date. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

These terms and conditions are governed by the laws of Japan. By using Kaiya's services, you agree to the jurisdiction of Japanese courts.