Commercial Disclosure

1. Company Information

2. Services Offered

Kaiya provides premium private transportation services in the Hokkaido and Tokyo regions of Japan. Our service offerings include:

• Airport Transfers: Professional pickup and dropoff service at airports with flight tracking and pickup assistance
• Hotel Transfers: Reliable transportation between airports, train stations, and hotels
• Point-to-Point Transfers: Private transportation between any two locations within our service areas
• Hourly Charter: Flexible hourly rental of vehicles for shopping, sightseeing, or business needs
• Day Trips: Customized full-day transportation services for tours and excursions
• Related Services: Additional transportation and concierge support as requested

3. Service Areas

Kaiya operates throughout:

• Hokkaido (including Sapporo, Asahikawa, Hakodate, Chitose, and surrounding regions)
• Tokyo Metropolitan Area

Please contact us for custom services outside these standard areas or for multi-day trips.

4. Vehicle Fleet and Safety

Kaiya maintains a modern fleet of premium vehicles including:

• Luxury sedans for 1-3 passengers
• Premium vans for groups and families
• Spacious SUVs for comfort and luggage capacity

All vehicles are:

• Regularly inspected and maintained
• Equipped with safety features and child car seats (available upon request)
• Insured with comprehensive coverage
• Operated by professional, trained drivers

5. Driver Qualifications and Standards

All Kaiya drivers meet rigorous standards:

• Valid professional driver's license with clean driving record
• Comprehensive background checks
• Professional training in customer service and safety
• Knowledge of local routes and traffic patterns
• Professional appearance and conduct standards
• Communication skills and language capabilities

6. Pricing Information

Kaiya is committed to transparent pricing:

• Quotes are provided upfront without hidden fees
• Pricing is based on distance, time, vehicle type, and special services requested
• Additional waiting time is charged at our standard hourly rate
• Payment can be arranged via multiple methods for your convenience
• All prices are quoted in Japanese Yen unless otherwise specified

For detailed pricing information or a quote for your specific needs, please contact us directly.

7. Special Services and Accommodations

Kaiya specializes in accommodating special needs and preferences:

• Child Car Seats: Available free of charge with advance notice
• Accessibility Services: Vehicles and assistance for passengers with mobility requirements
• Special Equipment: Luggage assistance, pet accommodation (with notice), and other custom needs
• Language Support: English and other languages available depending on booking
• Flexible Scheduling: Early morning, late evening, and same-day bookings accommodated when possible

8. Airport Pickup Procedures

For airport pickups, Kaiya provides:

• Flight tracking to monitor arrival times
• Up to 30 minutes complimentary waiting time from your arrival
• Clear pickup location instructions and driver meeting details
• Professional assistance with luggage and orientation
• Reliable transportation to your destination

Please provide your flight information at the time of booking to ensure smooth service.

9. Cancellation and Modification Policies

Kaiya's policies are designed to be fair to both passengers and our operations:

• Cancellations 24+ hours before service: Full refund
• Cancellations less than 24 hours before service: Cancellation fee may apply
• No-shows: Full booking amount charged
• Modifications: Free changes if made 24+ hours in advance

We understand plans change and will work with you to resolve any issues fairly.

10. Insurance and Liability

Kaiya maintains comprehensive insurance coverage for all vehicles and operations:

• Full vehicle liability insurance
• Passenger injury protection
• Property damage coverage
• Professional indemnity insurance

This ensures professional protection for all parties during service delivery.

11. Quality Standards and Complaints

Kaiya is committed to the highest quality standards:

• Regular vehicle maintenance and inspection
• Professional driver training and conduct standards
• Customer satisfaction focus
• Response to feedback and continuous improvement

If you experience any issues with our service, please contact us immediately. We are committed to resolving complaints.

12. Environmental and Social Responsibility

Kaiya is committed to responsible business practices, maintaining modern vehicles with lower emissions and supporting the local Hokkaido community through professional employment and service excellence.

13. Contact for Inquiries

For more information about any aspect of our commercial operations, or to discuss custom services: